Workshops

Programs

Advanced Retailing for Shopping Center Professionals
ICSC Professional Development Series, Lansing, MI

All the Mall’s A Stage
The O’Connor Group, New York, NY

At Your Service
Malbon Bros., Virginia Beach, VA
Awful Arthur’s, Kill Devil Hills, NC

Breakthrough Insights in Service
Hecht’s, Philadelphia, PA, Washington, DC, and Richmond, VA

Building a Life-Long Customer
Champions Village, Houston, TX

Caution: Fast-Moving Retail Ahead
Fells Point Business District, Baltimore, MD

Caution: Short Season Ahead
Gray’s, Kitty Hawk, NC

Charting the Course for Exceptional Customer Service
Meier & Frank, Portland, OR

Charting the course for a successful 2016 season
Gray’s Staff Training Workshop, Kitty Hawk, NC

Community and Connection
Iowa Economic Development Conference, Mt. Plesant, IA

Contemporary Retailing
U.S. Navy Exchange System, Norfolk, VA

Coping with Turn & Churn in Today’s Workforce
Inc. Magazine’s Annual Customer Service Conference, New Orleans, LA

Creating A Dynamic Customer Experience Through Design, Visual, and Digital
National Main Street Conference, Atlanta, GA 2015

Creating a Retail Mentality, Creating Customer Loyalty
Sentara Healthcare System Development, Norfolk and Newport News, VA

Creating Marketing Momentum for Fourth Quarter
Gloucester Main Street Merchants, Gloucester, VA
Town Center Businesses, Virginia Beach, VA

Creating Visual Magic
Retail Alliance, Chesapeake, Hampton, and Portsmouth, VA
Department of Community, Trade, and Economic Development, State of WA
Virginia Main Street, Richmond, VA

Customer First
MillStream Factory Shops, Lancaster, PA
The Mall at Shelter Cove, Hilton Head, SC

Customer Retention
Contemporary Ceramic Studios Association, Scottsdale, AZ

Customer Service – A New School of Thought
Virginia Marine Science Museum, Virginia Beach, VA

Customer Service…Perception versus Reality
Dallas Market Center, Dallas, TX
Apparel Retailers of America, Chicago, IL

Delaware Governor’s Conference on Small Businesses, 2009 and 2010
Wilmington, DE

The Dynamics of Teamwork
First Hospital Corporation, Norfolk, VA

Effective Small Business Marketing
The Shop at Denver Health, Denver, Co

Focusing on the Future
ABNB Federal Credit Union, Chesapeake, VA

Fourth Quarter Boot Camp
Iowa Economic Development Conference, Mt. Plesant, IA

Going the Distance
Chartway Federal Credit Union, Virginia Beach, VA

“Growing” McDonald’s One Customer At A Time
McDonald’s Garden Center, Chesapeake, Hampton, and Virginia Beach, VA

Hiring and Training for Peak Performance
Denver Merchandise Mart, Denver, CO

How to Do Market Research Inexpensively
National Retail Federal Convention (sponsored by Women’s Wear Daily), NewYork, NY

How to Have Customers Choose You Over Your Competitors
Pilot Media, Norfolk, VA

Independent Stores Networking Sessions Focusing On Under $5 Million in Volume
Five times guest speaker on the topic at National Federation of Retailers Annual Convention, New York, NY

It’s A Jungle Out There
Federal Realty Investment Trust, Bethesda, MD
The Jones Stores, St. Louis, MO

Low Budget High Impact Marketing
Urban Expo, Orlando, FL
Downtown Fond du Lac Partnership, Fond du Lac, WI

Low Budget High Impact Sales and Marketing Strategies
Weatherbeeta, Farmington, PA

Making Business Happen in the 4th Quarter
Lawrenceville Trade and Tourism Association, Lawrenceville, GA

Management Workshop Series
Taylor’s Do-It Centers, Virginia Beach, VA

Market Research That Brings In The Customers
Aqua International, Las Vegas, NV

Marketing for Fun and Profit
Madison Area Convention & Visitors Bureau, Madison, IN

Marketing Thoughts for a New Millennium
Small Business Development Center Virginia Director’s Conference, Richmond, VA

Positioning Campus Services for Success
National Association of College Auxiliary Services, Norfolk, VA

Positioning for Success in ‘09
Delaware Economic Development Office
Army-Community Heritage Partnership Program, Fort Polk and Leesville, LA

Profitable Pointers For Revitalizing Your Business
Historic Valley Junction Foundation, West Des Moines, IAProfitable Retail Pointers for the Retail Jungle
North Carolina Hospital Gift Shop Managers and Associates Conference, Asheboro, NC
Purchasing Power Plus, Dallas, TX

Setting the stage for outstanding customer service and sales
Town Center Merchants, Virginia Beach, VA

Reduce Shrinkage Through Customer Service
12th Annual Virginia Retail Loss Prevention Conference, Portsmouth, VA

Re-Energizing Customer Service
Filene’s, Boston, MA

Reinventing the Wheel: Why Businesses Must Keep Changing To Stay Profitable
Downtown Fredrick Partnership, Frederick, MD

Retail Realities and Trends
Hospital Gift Shop of the Carolinas, May 2015
Iowa Tourism Conference, October 2014
Old Town Cape, Cape Girardeau, MO, April 2015
Rehoboth Beach & Dover, DE, May 2015
Canada Main Street, November 2015

Retail Resurgence 2010
A joint venture between Shop Talk and Creative Business Solutions, Boston, MA

Retail Service Institute
Retail Merchants Association of Greater Richmond, Richmond, VA

Retail Solutions 2010
Downtown Delaware — Newark, Middletown, Milford, Rehoboth Beach, Millboro, DE, and Downtown Rice Lake, WI

Retailing-Where Do We Go From Here?
Iowa Econmic Developement Conference, Mt. Plesant, IA
Mississippi Market Wholesale Tradeshow, Jackson, MS

Revitalizing Your Business
Wilburton Main Street, Wilburton, OK

Sales and Service Training
Island Breeze, Sunset Beach, NC

Secrets for Success for Small Tourism Businesses
City of Madison, Madison, IN

Service First
Mayo Clinic Gift Shop, Jacksonville, FL

Serving The Future
Lord & Taylor, National Managers Conferences, New York, Chicago, Ft. Lauderdale

Setting Sail for Service
Famous-Barr Department Stores, St. Louis, MO

Setting the Stage for Excellence in Customer Service
Kaufmann’s Department Stores, Pittsburgh, PA

Shark Marketing On A Minnow’s Budget
Small Business Forum and Trade Fair, Virginia Chamber of Commerce,Williamsburg, VA
Strategies and Solutions for Hospital Gift Shops
IL Hospital Association, Springfield, IL

Small Business Best Practices and Trends for the Future
Delaware Economic Development Office, DE

Spread the Sparkle
The Island Art Gallery and Christmas Shop, Manteo, NC

Strategies and Solutions for Hospital Gift Shops
IL Hospital Association, Springfield, IL

Strategies and Tactics for Business Success
Urban Expo, Philadelphia, PA

Success By Design
Delaware Rural Business Mentoring Program, Milford, DE

Success Strategies for Your Hospital Gift Shop
Southeastern Directors of Volunteer Services in Healthcare Organizations, Little Rock, AR

Sustainable Success Strategies
Delaware Economic Development Office — towns of Rehoboth, Milford, Wilmington, and Newark, DE, Rhinelander, WI
Iowa Falls Chamber Main Street, IA

Tackling Customer Service Play-By-Play
Foley’s Department Store, Denver, CO, Dallas, TX, and Houston, TX

Teaming for Success
Olive and Bette’s, New York, NY

The Heat is On
Gray’s Department Stores, Kitty Hawk, NC

The Service Equation
Contemporary Ceramic Studios Association, Kansas City, MO

The Spotlight’s on Your Service Stage
Robinsons-May Department Stores, North Hollywood, CA

The Trend: No More Business As Usual
Western Iowa Tourism

Thriving in the Shadow of Giants
Main Street McMinnville, McMinnville, TN

Trends Reshaping Small Businesses
Delaware Economic Development Office-Towns of Dover, Middletown, Millsboro, Smyrna, DE
Mississippi Press Assocation, Jackson, MS

Using Simple Market Research Techniques To Help You Lease Your Center
International Council of Shopping Centers, New York, NY

Vacant Storefronts-They are all opportunities!
National Main Street Conference, Milwaukee, WI 2016

Visual Magic on Main
Frederick Main Street, Frederick, MD
Urban Expo, Orlando, FL
Downtown Delaware, DE

What’s In Store?
Forman’s, New York, NY

Why Sales Are Lost In A Retail Setting
New Braunfels Mill Store Plaza, New Braunfels, TX

Windows that Work
Urban Expo, Philadelphia, PA

Winning Retail and Restaurant Strategies
Iowa Economic Development Conference, Mt. Plesant, IA

Winning Strategies for the Fourth Quarter
Vermont Downtown Program, Barre, VT

Winning Strategies In Today’s Global Economy: Entrepreneurism, Technology, Innovation
Co-presenter at National Main Street Conference, New Orleans, LA

Winning Strategies for Uncertain Times
Wisconsin Economic Development-towns of Eagle River, Rhinelander, Tomahawk, WI

Working with Retailers
Baltimore Main Streets, Baltimore, MD

Your Path to Increased Profit – Small Business Best Practices and Trends for the Future
Governor’s Conference for Small Businesses, Delaware Economic Development Office, Dover, DE